FAQs

1. How do I reheat my kcdelivery.ph Frozen Meals?

The quickest and most convenient way to enjoy your Kitchen City Delivery Frozen Meals is to reheat them in the microwave. The containers they come in are microwave-safe.

kcdelivery.ph Microwave Reheating Instructions | Kitchen City Frozen Meals | Kitchen City Delivery

kcdelivery.ph Microwave Reheating Instructions (Soup) | Kitchen City Frozen Meals | Kitchen City Delivery

 

You may also reheat your Kitchen City Frozen Meals in a pan. Allow them to thaw slightly before placing in the pan. Reheat to desired doneness.

 


2. How long do kcdelivery.ph frozen meals last?

Your kcdelivery.ph ready-to-heat meals comes with a sticker with a best before date and some basic nutrition information.

Meat • 30 days from production date
Vegetables • 15 days from production date

The best way to keep your frozen meals fresh is to store them in the freezerThe containers they come in are microwave-safe and can be placed directly from the freezer into the microwave.

 



3. When will I get my kcdelivery.ph frozen meals? Any tips to plan my meals?

We do next-day delivery for orders placed before 6pm. We guarantee your frozen meals will arrive within the day but cannot give an exact time because we fulfill your orders through delivery hubs and not retail locations like other restaurants.

Unlike food from restaurants that have to be consumed right away, our meals are created to stay fresh for longer, making everyday meal prep for your family very convenient. Our dishes are blast-frozen and will keep the same quality and delicious taste until the time you reheat them.

To ensure you can enjoy your Kitchen City meals when you want it, we recommend ordering two days in advance--or you can even stock up on ready-to-heat meals for a week. Just store them in the freezer and reheat as needed.



4. How much is your delivery fee? What areas do you serve?

kcdelivery.ph delivers straight to your doorstep in these areas:
(Cut-off for next-day delivery is 6pm)

We also have the following pick-up points where you can claim your orders placed on the Kitchen City delivery website.
(Cut-off for same-day pick-up is 4pm)

Kitchen City Delivery Pick-up Points | Kitchen City Frozen Meals | kcdelivery.ph


5. How do I avail of Senior/PWD Discount?

A valid Senior/PWD ID is required to avail of the discount.

20% discount is applied to the highest priced item of the order. In case more than one ID is presented, discount will be applied to the next highest priced order, and so on.

DISCOUNT PROCESSING STEPS
Complete the web checkout process. 

    (For COD, Bank Deposit, GCash, Paymaya)

    • Please send a photo of your valid Senior/PWD ID either by (1) messaging us on Facebook m.me/kcdelivery.ph, (2) sending and e-mail to hello@kcdelivery.ph or (3) messaging us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.
    • After we receive your ID/s, your discount will be computed and we will update you with the discounted amount to be paid.
    • Pay the discounted amount via Bank Deposit, GCash, Paymaya or if you chose COD, prepare the amount for faster transaction with our delivery staff.
               
              (For Paypal)
              Paypal payments are collected upon checkout. In this case, please pay the full amount to complete the order. We will be refunding you the discount amount via PayPal.
                • Please send a photo of your valid Senior/PWD ID either by (1) messaging us on Facebook m.me/kcdelivery.ph, (2) sending and e-mail to hello@kcdelivery.ph or (3) messaging us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.
              • After we receive your ID/s, your discount will be computed and we will immediately process the refund on Paypal.


                    6. kcdelivery Rewards

                    As a way of thanking our loyal customers, we created the kcdelivery.ph Rewards Program where every 1Php you spend earns you 1 point. For more information please click the "★ Earn Points" button on the lower right of your screen.